Has bad behavior gone from annoying to over the line? Should you call HR or an attorney-or just suck it up? Inside this book you'll find out the underlying reasons for difficult people and learn how to manage those difficulties effectively, work productively with a diverse workforce, and transform misery into productivity. It's time to turn down the drama meter, get cooperation from people you otherwise can't stand, and, most importantly, stay cool when work gets too hot to handle!

Lynne Eisaguirre currently appears on CNN Headline News' weekly On the Job segments where she reports on workplace issues. She is the founder and president of Workplaces That Work. A former practicing employment attorney, she presents workshops to clients such as Harley-Davidson, Southwest Airlines, Bristol Myers Squibb, and Sun Microsystems on issues from conflict management and negotiation to leadership and team building. She is the author of The Power of a Good Fight: How to Embrace Conflict to Drive Productivity, Creativity, and Innovation and books on sexual harassment and diversity. She lives in Golden, CO and can be reached at workplacesthatwork.com.