Business - Exceptional Customer Service

Exceptional Customer Service
Going Beyond Your Good Service to Exceed the Customer's Expectation

By Lisa Ford, David McNair, and Bill Perry

Item No. #458-8

Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to keep customers, instead of constantly recruiting new ones, business will boom. Lisa Ford, David McNair, and Bill Perry know how to do this, and together they have created a powerful tool for all managers!

Readers will be tapped into the authors' collective knowledge and be shown:

How to deal with personal baggage that so often clutters the workplace
How to compute the financial impact of losing customers
How to categorize service behaviors and how to plot out their destiny
How to "Map the Gap" and learn how to address the Opportunity for Improvement
How service creates the first and lasting impression on customers
And so much more!