Managing the Older Employee

Gen Yers are coming into their own. Now making up the largest segment of the workforce at 80 million strong, many are new managers. With so many Baby Boomers holding off on retirement, these new Gen Y managers often must direct people their parents' age—and older. Vast differences in communication styles, job expectations, and management techniques mean that Gen Yers have much to learn when it comes to managing those of their parent's generation, including:

• How to respond to an older employee who believes his seniority guarantees a promotion and raise, even though his work performance has been below average
• What to do when a younger manager relies on e-mail, texting, and IMing to communicate with coworkers, and his older employee prefers face-to-face communication
• How to demonstrate leadership and gain respect from the employees who already have years of rich business experience in the workplace

This book is every manager's field guide for managing the new generationally diverse workforce.

Casey Hawley, M.A. (Atlanta, GA), is an active speaker and coach in leadership development programs for young professionals. For more than a decade of her twenty-five-year career, she has spoken to groups of high-level hires. Fortune 500 companies who recruit the top business graduates often offer seminars and coaching to these young leaders and managers. That audience has become a niche for Ms. Hawley and she has taught them as well as listened to their stories of success and failures. She has written Effective Letters for Every Occasion, 100+ Strategies for Office Politics, 100+ Winning Answers to the Toughest Interview Questions, and 200 Ways to Turn Any Employee into a Star Performer.